Man with Van Paddington Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Paddington provides man and van and related removal services. By making a booking, using our services, or allowing us to commence any work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm, or organisation requesting or paying for the services.
Company means Man with Van Paddington, the service provider delivering man and van and associated services.
Services means any man and van, removals, transport, loading, unloading, packing, furniture assembly, delivery, or related services provided by the Company.
Booking means a confirmed request for services made by the Client and accepted by the Company.
Vehicle means any van or other vehicle used by the Company to perform the services.
Goods means the items, belongings, furniture, equipment, or other property that are subject to the services.
2. Scope of Services
The Company provides man and van and related removal services, which may include collection, loading, transportation, unloading, and placement of goods. Any additional services, such as packing, unpacking, disassembly or reassembly of furniture, or multiple drop-offs, must be expressly agreed in advance and may be subject to extra charges.
The Company reserves the right to refuse to carry any goods that may be hazardous, illegal, unsafe, or otherwise unsuitable for transport. This includes, but is not limited to, flammable substances, explosives, live animals, illegal items, and waste materials that cannot legally be transported without appropriate licences.
3. Booking Process
All services must be booked in advance. A booking can be made by the Client by providing accurate information about the required date, time, addresses, access details, estimated volume or list of goods, and any special requirements.
The Company will provide an estimate or quotation based on the information supplied by the Client. Any quotation is given in good faith but does not constitute a binding contract until the booking is confirmed by the Company.
The Client is responsible for ensuring that all information provided is complete and accurate. The Company reserves the right to amend a quotation or apply additional charges if the information provided proves to be inaccurate, incomplete, or misleading, or if the scope of the work changes on the day.
A booking is considered confirmed only when the Company has acknowledged acceptance of the booking and, where applicable, received any required deposit or prepayment from the Client.
4. Estimates, Quotes and Pricing
Prices are usually based on an hourly rate, a fixed price, or a combination of both, depending on the details agreed at the time of booking. Any quote or estimate provided is based on the details supplied by the Client and assumes reasonable access, parking availability, and that the work can be completed without undue delay or obstruction.
The Company reserves the right to adjust the final charge where:
There are delays caused by factors outside the Companys control, such as waiting for keys, paperwork, or third parties.
Access is restricted or difficult, or there are additional floors, lifts not working, or long carrying distances not previously disclosed.
The volume, weight, or nature of the goods exceeds what was described at the time of booking.
Additional services are requested or required on the day, such as extra stops, furniture dismantling, or packing.
Any adjustments will be explained to the Client as soon as reasonably practicable.
5. Payments and Charges
Payment terms will be outlined at the time of booking. Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the services on the day of the move.
The Company accepts the payment methods specified at the time of booking. The Client is responsible for ensuring that payment can be made promptly when due. If payment is not made within the agreed timeframe, the Company reserves the right to suspend services, to withhold delivery of goods, or to retain goods until payment is received in full.
Where a deposit or prepayment is required, this will be communicated to the Client in advance. Failure to pay the required deposit or prepayment by the specified time may result in the booking being cancelled.
If payment is delayed or not received, the Company may apply reasonable late payment charges and may take steps to recover the outstanding amount, including legal action where necessary.
6. Cancellations, Rescheduling and Waiting Time
The Client may cancel or request to reschedule a booking by giving notice to the Company as early as possible. Specific cancellation or rescheduling terms, including any applicable charges, will be explained at the time of booking.
The Company reserves the right to charge a cancellation fee where bookings are cancelled without sufficient notice or where the Company has incurred costs or reserved time and resources that cannot reasonably be reallocated.
If the Client is not ready at the agreed start time, or if access to the premises or property is delayed, waiting time may be charged at the standard hourly rate or at a rate agreed in advance.
The Company may, in exceptional circumstances, need to cancel or reschedule the services due to events beyond its control, such as severe weather, vehicle breakdowns, accidents, illness, or other force majeure events. In such cases, the Company will inform the Client as soon as reasonably possible and will seek to rearrange the services at a convenient time. The Company is not liable for any indirect losses arising from such cancellations or delays.
7. Client Responsibilities
The Client is responsible for:
Ensuring that there is adequate and legal parking available for the Vehicle at both the collection and delivery addresses throughout the duration of the services.
Obtaining any necessary permits or permissions for parking, loading, or unloading where required.
Ensuring that all goods are properly packed, secured, and labelled, unless the Company has explicitly agreed to provide packing services.
Removing any fragile, valuable, or important documents and items from the goods where possible, including cash, jewellery, watches, precious metals, personal documents, and irreplaceable items.
Ensuring that all goods to be transported are ready for loading at the agreed time and that access routes within the property are clear and safe.
The Client must be present or represented at both the collection and delivery addresses to direct the Company and to check the goods. If the Client cannot be present, they must authorise a representative and inform the Company of this arrangement.
8. Access, Parking and Charges
The Client must provide accurate details about access to the properties involved, including any restrictions such as narrow driveways, low bridges, limited parking, stairs, lifts, or congestion zones.
The Client is responsible for all parking charges, congestion charges, tolls, and any penalty charges incurred as a result of inadequate or unlawful parking where the Client has directed the Company to park in a particular location or has not arranged appropriate permits or legal parking.
If the Vehicle cannot be parked reasonably close to the property due to access restrictions or lack of parking, the Company may charge extra for additional carrying distance, or may refuse to undertake the services if it is unsafe or impractical to do so.
9. Limitations of Liability
The Company will take reasonable care in handling and transporting the goods. However, the Companys liability for loss or damage is subject to the exclusions and limitations set out in this section.
The Company is not liable for:
Loss or damage arising from the Clients failure to adequately pack or protect goods, unless the Company has undertaken the packing.
Loss or damage to fragile or high-value items not separately declared and agreed in writing prior to the move.
Loss or damage arising from defects in the goods, including structural weaknesses or pre-existing damage.
Loss or damage where the Client or a third party has instructed the Company to move goods against the Companys advice, or where the Client has loaded goods into the Vehicle personally.
Indirect or consequential losses, including loss of income, profit, business, opportunity, or enjoyment, arising from any delay, loss, or damage.
The Companys total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable value assessed by the Company, unless otherwise agreed in writing prior to the commencement of the services.
The Company will not be liable for any loss or damage caused by events beyond its reasonable control, including but not limited to adverse weather, traffic congestion, accidents, road closures, theft, or vandalism affecting the Vehicle.
10. Claims and Complaints
Any visible damage or issues must be reported to the Company as soon as practicable, preferably on the day that the services are provided. The Client should inspect the goods upon delivery and notify the Company of any concerns without delay.
Where a claim is made, the Client must provide reasonable evidence of the loss or damage, which may include photographs, receipts, or other documents. The Company will investigate the claim and respond within a reasonable timeframe.
Making a complaint or claim does not entitle the Client to withhold payment in full or in part for services provided, unless otherwise agreed in writing by the Company.
11. Waste, Disposal and Environmental Regulations
The Company is primarily a man and van and removals service and does not operate as a licensed waste carrier unless expressly stated otherwise. The Company cannot lawfully collect, transport, or dispose of certain types of waste without appropriate authorisation.
The Client must not present general household waste, construction waste, hazardous materials, or other prohibited items for collection unless previously agreed and confirmed by the Company as compliant with applicable waste and environmental regulations.
Where the Company agrees to remove unwanted items or rubbish, such arrangements must comply with relevant waste disposal laws and may incur additional charges. The Client remains responsible for any penalties, fines, or legal consequences arising from providing waste or prohibited items in breach of applicable regulations.
The Client is encouraged to separate recyclable materials and to use appropriate, lawful facilities for disposal of any items not accepted by the Company.
12. Insurance
The Company will maintain appropriate insurance cover for its vehicles and public liability as required by law. The scope and level of insurance may not cover all types of goods or all circumstances of loss or damage.
The Client is strongly advised to obtain their own insurance for high-value or fragile goods, or where the value of the goods exceeds the typical cover available under the Companys policies.
13. Data Protection and Privacy
The Company may collect and process personal data from the Client for the purposes of administering bookings, providing services, processing payments, and handling enquiries or complaints.
The Company will handle personal data in a responsible manner and will not sell or disclose personal information to third parties except where necessary for providing the services, complying with the law, or with the Clients consent.
14. Termination and Refusal of Service
The Company reserves the right to refuse or terminate services at any time if:
The Client behaves in an abusive, threatening, or unsafe manner towards Company staff.
The goods include prohibited, illegal, or dangerous items.
The working conditions are unsafe, unsanitary, or present an unacceptable risk to staff or property.
Where services are terminated due to the Clients breach of these Terms and Conditions, the Client may still be liable for full or partial payment for the booking, as reasonably determined by the Company.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the services, and supersede any prior discussions, understandings, or agreements, whether written or oral.
