Man With Van Paddington Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Paddington provides domestic and commercial moving, transport and related service work in the UK. By making a booking, the customer confirms that they have read, understood and accepted these terms. The purpose of this page is to explain how bookings are made, how payments are handled, what happens if a job is cancelled or changed, and how responsibility is allocated for goods, access, waste and compliance with relevant law.
For clarity, references to ???we??�, ???us??� and ???our??� mean the service provider operating under the man with van in Paddington name. References to ???you??� and ???your??� mean the customer, hirer, account holder, or any person acting with authority on the customer???s behalf. These terms apply to all standard bookings unless a separate written agreement has been made.
The service may include loading, unloading, collection, delivery, furniture movement, handling of boxed items, and transport of goods between agreed locations. Where a service involves specialist items, access restrictions, heavy lifting, or disposal of materials, the customer must provide accurate information in advance. A man and van Paddington booking is accepted on the basis that the information supplied is complete and truthful.
1. Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the job details and any required deposit or prepayment, where applicable. A booking request may be made by phone, email, messaging platform, or online form if available. The customer must provide the pickup address, delivery address, preferred date and time, nature of the items, access details, parking conditions, any stairs or lift restrictions, and any need for additional helpers, packaging, or waiting time.
We may decline or revise a quote if the details provided are incomplete, misleading, or materially different from the actual job requirements. The agreed price is based on the information supplied at the time of booking. If the vehicle size, labour, route, or time needed changes because the actual work differs from the description, we may apply a revised charge. The customer accepts that a Paddington man and van service is priced on the basis of time, labour, access, mileage, and job complexity unless otherwise stated.
Any arrival time or collection window is an estimate and not a guaranteed exact time unless expressly confirmed in writing. Delays may occur due to traffic, weather, road closures, prior jobs, or circumstances outside our control. We will aim to keep the customer informed where possible. The customer must ensure that someone authorised is present at the start and, if necessary, at the end of the job to confirm the work and release payment when due.
2. Payments and Charges
Unless agreed otherwise, payment is due on completion of the service and before unloading is finalised, or immediately upon invoice if an account arrangement has been approved in writing. We may require a deposit, card pre-authorisation, or partial advance payment to secure the booking. All quoted prices are subject to the final job conditions and any extras discussed during the service, including waiting time, additional stops, extra labour, tail-lift use, parking costs, congestion-related charges, or disposal fees where applicable.
We accept payment methods that are communicated at the time of booking. If a payment fails, is reversed, is subject to chargeback, or is otherwise disputed without valid reason, we reserve the right to suspend further services, recover administrative costs, and pursue the outstanding amount. The customer is responsible for ensuring that funds are available and that the person paying has authority to do so.
All prices are stated in pounds sterling unless expressly noted otherwise. Where VAT applies, it will be shown separately or included in the quotation as required by law. We may amend prices for future bookings at any time. An accepted quotation remains valid only for the period stated in it, or, if no period is stated, for a reasonable time before market conditions or scheduling availability change.
3. Cancellations, Rescheduling and Waiting Time
The customer may cancel or reschedule a booking by giving notice as early as possible. If the cancellation is received after the job has been assigned, scheduled, or partially prepared, we may retain all or part of any deposit to cover lost time, administration, and scheduling loss. If we arrive at the agreed location and the job cannot proceed because access is unavailable, the customer is absent, keys or codes are missing, or the property is not ready, this may be treated as a late cancellation or wasted attendance.
Where a booking is rescheduled, we will try to accommodate a new time and date, but availability cannot be guaranteed. If the customer requests changes that significantly alter the original booking, we may revise the quote or refuse the revised work. Waiting time at collection or delivery may be charged if delays exceed a reasonable period. If the customer knows in advance that access may be difficult, they should notify us so that additional time can be allowed.
We reserve the right to cancel or suspend a booking if there is an unsafe situation, unlawful request, severe access problem, non-payment risk, abusive behaviour, or a material mismatch between the booked service and the job presented on arrival. In such cases, any refund will be assessed fairly, taking into account time spent, fuel, labour, and any unavoidable cost already incurred.
4. Customer Responsibilities
The customer must ensure that all items are packed securely unless packing has been expressly included in the booking. Fragile goods should be adequately protected, and the customer should remove loose parts, empty liquid containers, disconnect appliances where appropriate, and disclose any items requiring special handling. The customer must tell us in advance if items are valuable, irreplaceable, unusually heavy, sharp, hazardous, or likely to require extra equipment or more than one person to move safely.
It is the customer???s responsibility to make sure that there is lawful access to the pickup and delivery points, including any required permits, parking permissions, building access approvals, or landlord consent. Any fines, penalties, or charges arising from incorrect instructions, illegal parking arrangements requested by the customer, or failure to obtain permissions may be passed on to the customer. A man with van service in Paddington can only operate safely and lawfully if access arrangements are accurate.
The customer must not include prohibited or undeclared dangerous items. These include, without limitation, gas cylinders, explosives, firearms, illicit substances, asbestos, contaminated materials, pressurised containers, chemicals, or any item restricted by law or by carrier regulations. If such items are discovered, we may refuse to carry them, stop the job, or notify the relevant authorities where required.
5. Liability, Damage and Insurance
We will take reasonable care when handling customer goods, but liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from inadequate packing, inherent weakness, pre-existing defects, hidden damage, improper assembly, unavoidable movement during transit, or items not declared as fragile or valuable. The customer should inspect items before collection and again on delivery, and any concern should be reported promptly.
Where we are proven to have caused direct physical damage through negligence, our liability will normally be limited to the reasonable repair cost or the reasonable replacement value of the affected item, whichever is lower, subject to any applicable exclusions. We do not accept liability for indirect, special, or consequential loss, including lost profit, missed appointments, emotional distress, or business interruption, unless liability cannot lawfully be excluded.
The customer must notify us of any alleged damage as soon as reasonably possible and no later than a reasonable period after completion of the job. We may request photographs, documentation, proof of value, and an opportunity to inspect the item. Failure to report an issue promptly may affect the ability to investigate and resolve the claim. Any insurance-related claim is subject to policy terms, exclusions, and excesses.
6. Waste Regulations and Disposal
Where the service includes removal or disposal of unwanted items, the customer agrees that all waste is correctly described and lawfully presented. Waste transfer, loading, transport, and disposal must comply with applicable UK waste regulations, including duties relating to controlled waste, documentation, and lawful disposal routes. We may refuse any waste that is unlabelled, hazardous, contaminated, or likely to breach legal obligations.
The customer must not ask us to dispose of prohibited waste, fly-tip items, or materials requiring special licensing unless this has been expressly agreed and lawfully arranged. If a collection includes mixed waste, electrical items, mattresses, bulky furniture, builder???s waste, or recyclable materials, charges may vary according to the type and volume of waste and the disposal route required. Any misleading description of waste may result in additional fees or cancellation.
We may require the customer to confirm in writing that they have the right to transfer ownership of the waste and that the goods are not stolen, quarantined, or subject to legal restriction. Once waste has been collected and lawfully transferred for disposal, it cannot normally be returned. The customer should remove any items they wish to keep before the collection begins.
7. Delays, Force Majeure and Service Limitations
We will not be liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, accidents, vehicle breakdown, road closures, strikes, public emergencies, government restrictions, or building access failures. In these cases, we may rearrange the service, provide an alternative vehicle where available, or cancel the booking with a fair adjustment to any amounts already paid.
Our duties are limited to the specific service agreed at the time of booking. We are not responsible for providing specialist dismantling, plumbing, electrical work, or installation services unless these have been expressly included in writing and are lawful for us to perform. Any assistance beyond the agreed scope may be declined if it would create risk, require specialist qualifications, or increase the likelihood of damage.
We may refuse to move items that cannot be carried safely, do not fit through access points, exceed the vehicle???s lawful load, or require more manpower than the booking allows. If the customer wishes to add help or equipment, the price may be revised. A man with van in Paddington booking should always reflect the real size, weight, and handling needs of the load.
8. Complaints and General Terms
Any complaint should be raised promptly so that we have a fair chance to investigate the matter. Where possible, the customer should provide booking details, photographs, dates, times, and a clear description of the issue. We aim to handle disputes reasonably and in good faith. If a resolution cannot be reached informally, the matter may be dealt with under the dispute provisions below or through the courts if necessary.
If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that part will be treated as deleted to the extent necessary, and the remainder will continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing.
These Terms and Conditions do not create any partnership, employment, or agency relationship between us and the customer beyond the booked service. The customer may not assign their rights or obligations under these terms without our prior written consent. The agreement between us, together with any written quotation or confirmed booking message, forms the entire agreement relating to the service unless a separate written contract states otherwise.
9. Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If the customer is acting as a business, the parties agree that standard commercial principles and contractual remedies will apply subject to applicable law.
By proceeding with a booking, the customer confirms acceptance of these terms and acknowledges that the service will be delivered in accordance with the booking details, the law, and any reasonable operational requirements necessary to complete the job safely and lawfully. These terms are intended to provide a clear framework for the use of a man with van Paddington service in the UK.